because they didn't want to answer my question. She reminded me I get a 15% BCC discount on drink packages and to call when I was ready to book the package for my Feb cruise.Īgree, I was hung up on recently by a Blue Chip rep. A world of difference in customer service. Not only that, Emma was super helpful pricing out All inclusive and al a carte on drinks, tips, etc. I called again yesterday and made the cabin change with no issue. He put me on hold and then said he would call me back. I was insistent that it is allowed (I was told this on my other booking) and asked him to check with his supervisor. Snarked that I had a complimentary cabin. I had called last weekend and a gentleman told me I could not move my cabin to a Sunset Veranda. Both were friendly, helpful, and a joy to work with. Both of them moved me to a cabin of my choice on both of my booked cruises. I've had excellent customer service from Angela and Emma.
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